BACKGROUND

Level Fifty Three was built off the sudden realisation that E-commerce business were sitting on untapped potential in their database and limited CRM activity.

Paid media is so frequently the go to solution to drive revenue, particularly in D2C E-commerce businesses and retention strategies are over overlooked. it cost 3-5x more to pay for a customer than to retain one.

With 12+ years experience in Marketing & CRM, within predominantly growing e-commerce brands has lead us to understand what good looks like for a scalable business. Founder, Sarah spent 6 years building the CRM department and capability from the ground up and helped the brand become a $1.45bn unicorn company and scaled from £20m to £500m.

Since launching Level Fifty Three, we've built end to end technical foundations in digital products, in-depth customer analysis in £500m business and driven customer growth in retail e-commerce brands.

We know which corners to look around and levers to pull to move the needle, giving Level Fifty Three the head start to SME businesses to evolve their customer growth ambitions.

There’s no business without the consumer.

FAQs

  • Not necessarily, we partner with best in class experts in the D2C and Ecommerce industry. We focus on problem solving regardless of the subject matter. It’s always worth a 30 minute discussion.

  • Ah, the golden question. CRM doesn’t have the popularity as other marketing channels, but done right, it can increase customer growth, reduce marketing spends and brand advocacy. A retained customer costs x5 less than an acquired.

  • It really depends on the project size. Generally we work around a month in advance but hold back some capacity for urgent requests

SO, WHAT’S NEXT?

Here’s a few helpful links to take you to on your way.

If you have specific requirements, get in touch below.